If you are off the Mediacom Online network you can still access your e-mail using your e-mail client.  However, you will need to configure your e-mail program to connect to our secure e-mail server via SSL. We have included instructions here for four popular e-mail programs: Microsoft Outlook Express, Netscape Communicator, Microsoft Outlook, and Qualcomm Eudora.

NOTE: If your PC is behind a firewall, you may not be able to download and read your e-mail via SSL as described below. Your firewall may not allow traffic on the ports required by SSL.

Configuring Outlook Express 5.0 and Higher

1. Launch Microsoft Outlook Express.


2. From the Tools menu, choose Accounts (the Internet Accounts window will
   appear).


3. Select the Mail tab.


4. Select the mail account you wish to configure, and then choose the
   Properties button.


5. Select the Servers tab.


6. In the Incoming mail (POP3) field, type mail.mchsi.com


7. In the Outgoing mail (SMTP) field, type mail.mchsi.com


8. In the Account name field, enter your e-mail ID which is everything before
   the @ symbol of your e-mail address.


9. In the Password field, enter your e-mail password. Note: The password will
   not be visible as you type it.


10. Place a checkmark beside the My server requires authentication option.


11. Choose the Settings button.


12. Select the "Log on using" option.


13. In the Account name field, enter your Mediacom Online e-mail address.


14. In the Password field, enter your e-mail password. Note: The password will
    not be visible as you type it.


15. Place a checkmark beside the Remember password option.


16. Choose the OK button. You will return to the Properties window.


17. Select the Advanced tab.


18. The Outgoing mail (SMTP) port number should be changed to 465.


19. Place a checkmark beside, "This server requires a secure connection (SSL)".


20. The Incoming mail (POP3) port number should be set to 995.


21. Place a checkmark beside, "This server requires a secure connection (SSL)".


22. Choose the Apply button, choose the OK button, and then choose the Close
    button.

1. From the "Edit" pull-down menu
   select the "Preferences" panel.


2. Open the "Mail & Newsgroup" category (if not already open) by clicking on the small triangle.


3. Click on the "Mail Servers"
   sub-category.


4. In the "Incoming Mail Servers" box select your Virtual Server (or add your Virtual Server, if you need to) and
   click on the "Edit" button. Set the server name to be the domain name on the
   SSL Digital Certificate installed on the Virtual Server (for example,
   mail.mchsi.com).
5. Select the "IMAP" tab.


6. Select the "Use secure connection. (SSL)" radio button.

1. From the "Tools" pull-down menu select the "Accounts" panel.


2. Select the "Mail" tab.


3. Highlight the Virtual Server (or add your Virtual Server, if you need to) you want to get e-mail from. Set the server name to be the domain name on the SSL Digital Certficate installed on the Virtual Server (for example, mail.mchsi.com).
4. Select the "Properties" button to
   edit the properties for the Virtual Server selected.
5. Select the "Advanced" tab.
6. At this point you should see check boxes and fields that allow you to select SSL and change the port numbers for POP/IMAP.
7. If you are using the POP protocol select the SSL checkbox for POP and change the port number from 110 to 995.
8. If you are using the IMAP protocol select the SSL checkbox for IMAP and change the port number from 143 to 993.

1. From the Tools pull-down menu select the Options panel.
2. When doing the setup for both "sending mail" and "checking mail" set the server name as the domain name on the SSL Digital Certificate installed on the Virtual Server (for example, mail.mchsi.com).
3. Set the SSL option to "required, alternate port".