Step 1 – Check your Cable Modem

Since there are many different cable modems you can use to access Mediacom Online, it is best to refer to the instruction manual provided with your cable modem for detailed operating and troubleshooting instructions. Below are some basic checks that can be performed on your modem.

1. Check to see if the coaxial cable running from the wall to your cable model is firmly connected at both ends


2. Ensure that one end of the network cable is firmly connected to the back
   of the cable modem and the other end of the cable is firmly connected to a
   built-in Ethernet port on your PC


3. If you are using a USB modem, ensure that one end of the USB cable is
   firmly connected to the back of the cable modem, and the other end of the USB cable is firmly connected the USB jack on your PC


4. Check lights on modem to ensure connectivity


5. Reboot modem


6. Restart your PC


7. Double click on the Internet Explorer icon located on your desktop


8. Do you have Internet access?
   Yes, You are done, welcome to Mediacom Online
   No, Continue to Step 2
    

1. Click Start, select Settings


2. Click Control Panel (the control panel window appears)


3. Double-click the Network Icon (the network dialog box appears)


4. Click on the Configuration tab and ensure that the following three items are in the Installed Components section:
   a) Client for Microsoft Networks
   b) Your Network Adapter (Network Interface Card or USB adapter)
   c) TCP/IP


5. If Client for Microsoft Networks is not present please follow the steps
   for installing the Client for Microsoft networks for Windows 95, 98 and ME


6. If no Network Adapter is present you must follow instructions or have one
   installed in order to access Mediacom Online


7. If TCP/IP is not present please follow the instructions on installing
   TCP/IP for Windows 95, 98, and ME


8. From the Network dialog box, Select TCP/IP


9. Click Properties (TCP/IP properties dialog box appears)


10. If TCP/IP appears more than once, please select the one that has an arrow
    (->) pointing to the Network Adapter installed on your computer. Do not choose the instance of TCP/IP with the words “Dial-Up Adapter” beside it


11. From the TCP/IP Properties dialog box:
    a) Ensure that Obtain IP address
    Automatically is checked
    b) Click on the WINS Configuration tab


12. From the WINS Configuration dialog box:
    a) Ensure that Disable WINS Resolution is checked
    b) Click on the Gateway Tab


13. From the Gateway dialog box:
    a) Remove ALL entries from the Installed gateways by selecting it and clicking Remove
    b) Click on the DNS Configuration Tab


14. From the DNS Configuration dialog box:
    a) Remove all entries from the DNS Server Search Order box by selecting them and clicking Remove
    b) Remove All Entries from the Domain Suffix Search Order box by selecting them and clicking Remove. You can only remove these entries one at a time.
    c) Click, Disable DNS
    d) Click OK (the Network Configuration dialog box reappears)


15. Select your Network Adapter, click Properties (the network adapter
    properties dialog box appears)
    a) Click the Bindings tab
    b) Ensure that TCP/IP is checked
    c) Click OK


16. From the Network Configuration dialog box, click OK
    a) If prompted to restart click Yes
    b) Your system will restart
    c) Attempt to launch your browser
    d) If no website appears please continue to Step 3

1. From the Windows desktop, click Start and select Run. The Run dialog box appears
2. From the Run dialog box:
   a) Type in “winipcfg”
   b) Click OK (the IP Configuration dialog box appears


3. Click the Release All button (the network information disappears)


4. Click the Renew All button (the Network information should reappear)


5. If no network settings reappear, click the Release All button again, then click the Renew All button again. Repeat this process until network settings appear within the dialog box


6. Once you receive new network settings, your connection to Mediacom Online has
   been fixed


7. Click OK


8. If after a series of 4 or 5 Release All, Renew All Attempts, no network
   settings appear, there may be a problem with the Mediacom Online Server


9. Please view the announcement section on the customer support homepage for
   any known outages


10. Attempt to launch your browser


11. If no Web page appears there might be a problem with your browser settings


12. Please refer to the Browser troubleshooting section