Some Mediacom Online customers have experienced network connectivity issues immediately after upgrading from America Online (AOL) version 5.0 to version 6.0 or 7.0. These problems are related to changes in the personal computer software that take place as part of the standard AOL installation process.

If you experience a loss of network connectivity immediately after installing AOL 6.0 or 7.0 and restarting your computer, please contact AOL at (888) 865-3680. AOL has developed a solution for this connectivity problem.